FAQ

  • Yes! We have a sliding scale, percentage based discount the more days you rent:

    7 Days = 10%

    14 days = 15%

    21 days = 20%

    28 days = 25%

  • Yes. We require proof of hired-in insurance cover for each booking before the pickup date. For more information and helpful tips, visit our Insurance hire page.

  • when making a booking, you'll have the option of choosing your preferred pickup/drop off date and time. ideally, pickup and dropoff will take place on your chosen date and time.

    If for any reason you are not able to stick to the chosen date/time, let us know at contact@fallbackrentals.com and we can sort out the most flexible solution for you.

  • we are conveniently located at:

    Vox Studios (North), Unit n202
    1-45 Durham Street, Vauxhall
    SE11 5JH

    Just a 5 minute walk from:

    - vauxhall underground station (Victoria line)

    - Vauxhall bus station

    - vauxhall railway station (national rail)

    When you arrive at the open gate of Vox Studios, hang a left through the car park toward the Vox North building and ring us at number 202.

  • Within the vox studios car park, you can park in any available space for a maximum of 30 minutes. If you're going to stay longer, just let us know in advance at contact@fallbackrentals.com so we can arrange a parking space free of charge.

    Alternatively, there is street parking available just opposite the Vox Studios car park.

    Also note that we are not located in a congestion charge zone.

  • When you send us an enquiry through Fallback Operator/ac hire , a request is made to our roster of skilled collaborators who will promptly respond to Fallback with their availability. We will then inform you of each available collaborator and provide their contact info where you can reach out to them independently.

    From there, the operator/ac hire will be finalized between you and your chosen fallback collaborator.

  • Each fallback kit package has been curated for maximum benefit at minimum cost. However, if there is an additional piece of fallback kit that would further benefit your production, please reach out to us at contact@fallbackrentals.com to discuss alternative package deals.

  • If any of your fallback kit has been damaged or gone missing, contact us immediately at contact@fallbackrentals.com as well as contacting your insurance provider.